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Privacy & Cookies Policy

Venture Ski, Venture Sun, and Black Diamond Lodge are operated by Venture Leisure Limited, registered in England, Company Number 5218409;  Registered in France. RCS Chambery 792 136 640 and Venture Leisure Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting ventureski.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (EU) 2016/679 and any national implementing laws, regulations and secondary legislation and the Data Protection Act 1998 (“Data Protection Legislation”), the data controller is Venture Leisure Limited of 57 Lady Place, Sutton Courtenay, Abingdon, Oxfordshire, OX14 4FB, United Kingdom.

Information we may collect from you

We may collect and process the following data about you:

Information you give us.
You may give us information about you by filling in forms on our site ventureski.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, participate in forums on our service, [participate in discussion boards or other social media functions on our site], [enter a competition, promotion or survey], or use the advanced features of our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information:

technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to contact us.
Information we receive from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies
Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

Cookies are small text files which are stored on the hard drive of your computer or mobile device. Cookies may contain certain personal information about you, which help us to deliver a better and more personalised service.

You may refuse to accept cookies by changing the setting on your browser which allows you to reject cookies. However, if you select this setting you may be unable to access certain parts of our website.

We may use the following cookies:

Required cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to sign into secure areas of our site. Performance cookies. They allow us to recognise and count the number of users and sessions and to see how users move around our site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Personalisation and functional cookies. These are used to recognise you when you return to our site. This enables us to personalise content for you, greet you by name and remember your preferences, previous pages visited and contextual data.

Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website more relevant to your interests. We may share this information with third parties for advertising, remarketing and other purposes.

Pages on our website may use the following cookies:

_ga
By default, analytics.js uses a single, first-party cookie named _ga to store the Client ID, but the cookie’s name, domain, and expiration time can all be customized. Other cookies created by analytics.js include _gid, AMP_TOKEN and _gac_. These cookies store other randomly generated ids and campaign information about the user.

_gat
This cookie is typically written to the browser upon the first visit. If the cookie has been deleted by the browser operator, and the browser subsequently visits the website, a new _gat cookie is written with a different unique ID. In most cases, this cookie is used to determine unique visitors to the website and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

_gid
Other cookies created by analytics.js include _gid, AMP_TOKEN and _gac_. These cookies store other randomly generated ids and campaign information about the user.
_dc_gtm_UA-*
Set by Google Tag Manager to pass data to Double Click and Google Analytics

FACEBOOK – Third Party
dpr
Allows control over the “Follow us on Facebook” and “Like” buttons

fr
Encrypted Facebook ID and Browser ID used for Advertising Purposes

wd
Keeps track of the first and last Facebook page visited by the user and the inner dimensions of the browser window respectively.

GOOGLE
1P_JAR
Google advertising cookie used for user tracking and ad targeting purposes

AID, APISID, HSID, NID, SAPISID, SID, SIDCC and SSID
Used to link activity across devices if a user has previously signed in to a Google Account on another device. This is to coordinate the ads seen across devices and measure conversion events. These cookies may be set on the domains google.com/ads, google.co.uk/ads, google.com/ads/measurement or googleadservices.com.

CONSENT and GMAIL_RTT
Used by Google Maps and Gmail

TWITTER
tfw_exp
Used in conjunction with the Twitter social plugins in order to allow following of Twitter accounts easily, sharing content via Twitter, and displaying the latest tweet. Twitter makes use of cookies to improve its own service.

Demographics and Interest Reports, Remarketing with GA and DCM Integration are also enabled within Google Tag Manager

Browser localStorage may be used to record geographic, demographic and contextual data

Browser sessionStorage may be used to record geographic, demographic and contextual data

Uses made of the information: We use information held about you in the following ways:

Information you give to us – We may use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form); to contact you by telephone if you have consented to this to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We may use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in TR1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. Analytics and search engine providers that assist us in the improvement and optimisation of our site. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Venture Leisure Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Venture Leisure Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Venture Leisure Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. All Information you provide to us is stored on our secure servers or third party servers. Certain sections of our site may encrypt data using SSL technology or that of a comparable standard. In the event that the data we collect is transferred to, stored and processed in a destination outside the European Economic Area (“EEA”) the information may be processed by staff operating outside of the EEA who work for us or a third party acting on our behalf. By submitting your personal data, you agree to this transfer, storing or processing of information. Venture Leisure Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at guest.services@ventureski.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of up to £10 to meet our costs in providing you with details of the information we hold about you.

Data Retention
We may retain information about you, including personal information, for the period necessary to fulfil the purposes set out in this policy unless a longer retention period is required or permitted by law.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to guest.services@ventureski.co.uk.