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Frequently Asked Questions

Your questions answered!
If you have any specific questions you can contact us any time by telephone on 0207 55 88 278 or by e-mail to guest.services@ventureski.co.uk for a personal response.

Where is Sainte Foy?
In the Isere Valley, Savoie, high in the French Alps. The area is also known as the Haute Tarentaise or ‘Vanoise’. Sainte Foy is just across the valley from Les Arcs and 15 minutes along the valley from Tignes and Val d’Isere.

Is the Resort Snow-sure?
Yes it is. The Ski Club of Great Britain’s Historical Snow Report shows Sainte Foy having an average minimum of 61cm and maximum of 188cm throughout the whole season (mid-December to late-April). There are also dozens of environmentally-friendly snow canon that ensure the lower slopes stay open right until the end of April.

What else is there to do (other than ski and board)?
Sainte Foy is famous for it’s stunning forest Raquette walks (aka snow shoeing). There is also paragliding, Husky dog sledging, ski touring and walking, not to mention relaxing in our 10 metre swimming pool, having a massage in our treatment room or relaxing in the sauna and Jacuzzi. A short drive to neighbouring Tignes or Val d’Isere offers ice-skating, shopping, ice-karting and many other past-times.

Are you bonded?
We are not ABTA (for example) bonded, because we are an accommodation provider not a Tour Operator.  The company does hold an insurance bond with Lloyds Bank, to a similar level required for ABTA/ATOL membership to provide protection against financial failure

We are a UK credit card merchant and, if payments are made by credit card, client funds are guaranteed by the merchant services company until the service has been delivered.

For ultimate security of client funds, we provide Directors guarantees that under any circumstances of financial failure, client payments will be returned if a holiday cannot be delivered.

Do you cater for celiac or other special diets?
Yes we do. Each of our catered chalets has it’s own trained chef who will specifically create each menu to your tastes, desires and dietary requirements.

Where is your closest airport?
Chambery is the closest airport to all of the western side of the French Alps. It is about one and a half hours by road to Sainte Foy.

How do I find the resort from Geneva Airport?
Easy, just follow the signs for ‘France’ then, when you’ve crossed the border, head for ‘Annecy’, then Albertville, then Bourg St Maurice and then Haute Tarentaise & Sainte Foy Station! Please download our directions, and if you have any trouble, give the resort a call on the numbers at the bottom of the directions.

How do I find the resort from Lyon Airport?
Even easier! Just follow the signs for ‘Chambery’ then Albertville, then Bourg St Maurice and then Haute Tarentaise and Sainte Foy Station! Please download our directions, and if you have any trouble, give the resort a call on the numbers at the bottom of the directions.

What are your transfer days?
Unlike almost every other ski holiday company, Venture Ski does not have fixed transfer days. This is because our holidays are designed for you, not us! We even recommend you travel on weekdays in order to avoid higher priced flights and congested airports and roads.

Do I need to bring child seats for airport transfers?
You are welcome to bring your own child seat(s). However, most transfer operators have a full selection of car seats for babies; toddlers and boosters for older children. (Note that France does not have the same child seat laws as the UK).

Which airlines are best to get to the Alps?
Here are a few ideas:
Flybe fly direct to Chambery from Southampton, Birmingham, Exeter and Norwich.
Jet2 fly direct to Chambery from Leeds Bradford and Manchester.
EasyJet fly to Geneva and Grenoble from London Luton, Bristol and Bournemouth.
Ryanair fly to Grenoble from London Stansted.
Try Ski Flights as a useful online resource or simply call our Customer Service team anytime and they’ll instantly give you the best advice.

How do I pay, and when?
We accept debit/credit cards, cheques, PayPal or direct bank transfers. Your booking is secured by a £200 per person deposit and your holiday balance is payable 10 weeks prior to departure.

Should I get ski insurance?
Yes. We strongly recommend to all our guests that they have comprehensive winter sports travel insurance. This is also a requirement of our booking terms and conditions. The cover given on most credit cards is usually not good enough for example. In addition to this cover we recommend you add the ‘Carre Neige’ insurance onto your Sainte Foy ski pass, it’s about £2 per day and ensures your evacuation off the mountain. In the event of an accident, you are transported from the slopes to the hospital and all charges are taken care of without additional cost or bureaucracy.

You can get an insurance quote here MPI Brokers right now.